Cancellation term

We are dependent on your help in order to be able to continue to offer our services under proper conditions.
In particular, table reservations must be cancelled in a timely manner so that we can avoid unnecessary costs and, if possible, pass on the reserved table or tables to other guests.
The following rules apply if you wish to cancel your reservation or if you do not arrive at the agreed reservation date without cancellation:

1. General
Cancellations, reductions the number of people or other changes to table reservations (which we have confirmed in writing or e-mail) must be notified in writing, by e-mail or fax during office hours from Monday to Friday 09:00 -18:00. If a cancellation and or reduction of the payment for the number of people or other change occurs outside these times, the cancellation is counted as having been received on the next working day (except Saturday). .

In case of a timely cancellation/reduction of the number of people or no-show, we charge the lost average food and drink sales of € 89.- less 25% for the use of goods not provided by us, which is € 66.75 (incl. VAT) per guest.

2. Cancellation of the table reservation/reduction of the number of people:
You may cancel table reservations as set forth under point 1 or reduce the latest number of people indicated up to 4 hours before the your reservation time.

In the event of cancellation or reduction of the last number of people notified less than four hours prior to the reservation time or in the event of a no-show, we shall charge the amount specified under item 1 per cancelled or no-show guest. You retain the right to prove that we incurred no damages or lesser damages.

3. Group reservations (10 people or more):
You may cancel table reservations as set forth under item 1 or reduce the number of people free of charge up to the working day prior to the date of your reservation.

In the event of cancellation or reduction of the most-recent number of people being notified later than one working day prior to the reservation date, or in the event of a no-show, we shall charge the amount specified under item 1 per cancelled or no-show guest. You retain the right to prove that we incurred no damages or lesser damages.

4. Group reservations (for 10 people or more) with previous food reservations:
You may cancel table reservations as set forth under point 1 or reduce the latest number of people after a confirmed meal reservation up to 3 working days free of charge before the day of your reservation.

In the event of cancellation or reduction of the latest number of people in your reservation less than 3 working days before the reservation, or in the event of a no-show, we shall charge the agreed food sales price as well as expected beverage sales of at least € 25 per person.

5. Group reservations (20 people or more) without food reservations:
You may cancel table reservations as set forth under point 1 or reduce the latest number of people indicated up to 5 working days free of charge before your day of the reservation.

If you cancel or reduce the latest number of people less than 5 working days prior to your reservation date or in the event of a no-show free of charge, we shall charge the amount specified under item 1 per cancelled or no-show guest. You reserve the right to prove that we have incurred no damages or less damages.

6. Group reservations (for 20 people or more) with previous food reservations:
You may cancel table reservations as set forth under point 1 or reduce the latest number of people for a confirmed meal reservation up to 5 working days before the day of your reservation.

In the event of cancellation or reduction of the latest number of people in your reservation less than 5 working days before the reservation, or in the event of a no-show, we shall charge the agreed food sales price as well as expected beverage sales of at least € 25 per person.