This English translation is provided for your convenience. In the event of any discrepancy, the German version shall prevail.
To keep offering our services on fair terms, we rely on your cooperation.
Timely cancellation is especially important for table reservations, so that we can avoid unnecessary costs and, wherever possible, offer the reserved table or tables to other guests. If you wish to cancel, or if you do not arrive at the agreed time without having cancelled, the following terms apply:
1. General
Cancellations, reductions in the number of guests or any other changes to table reservations that we have confirmed in writing or by email must be made in writing, by email or by fax during our office hours, Monday to Friday, 9am to 6pm. Cancellations, reductions or other changes received outside these hours are deemed to have been received on the next working day (excluding Saturdays).
If a cancellation or reduction in the number of guests is not made in time, or if guests do not show up, we will charge the average food and drink revenue lost per guest of €89, less 25% for the cost of goods we did not use, i.e. €66.75 per guest (including VAT).
2. Cancelling a table reservation or reducing the number of guests
Table reservations as described in section 1 may be cancelled, or the most recently stated number of guests reduced, free of charge up to 4 hours before the reserved time.
For cancellations or reductions made less than 4 hours before the reserved time, or if guests do not show up, we will charge the amount stated in section 1 for each cancelled or absent guest. You remain entitled to prove that we have suffered no loss or a lower loss.
3. Group reservations (10 or more guests)
Table reservations as described in section 1 may be cancelled, or the most recently stated number of guests reduced, free of charge up to the working day before the day of the reservation.
For cancellations or reductions made less than one working day before the day of the reservation, or if guests do not show up, we will charge the amount stated in section 1 for each cancelled or absent guest. You remain entitled to prove that we have suffered no loss or a lower loss.
4. Group reservations (10 or more guests) with a pre-ordered menu
Once a menu has been pre-ordered, table reservations as described in section 1 may be cancelled, or the most recently stated number of guests reduced, free of charge up to 3 working days before the day of the reservation. For cancellations or reductions made less than 3 working days before the day of the reservation, or if guests do not show up, we will charge the agreed food revenue plus the expected drinks revenue of at least a further €25 per person.
You remain entitled to prove that we have suffered no loss or a lower loss.
5. Group reservations (20 or more guests) without a pre-ordered menu
Table reservations as described in section 1 may be cancelled, or the most recently stated number of guests reduced, free of charge up to 5 working days before the day of the reservation. For cancellations or reductions made less than 5 working days before the day of the reservation, or if guests do not show up, we will charge the amount stated in section 1 for each cancelled or absent guest.
You remain entitled to prove that we have suffered no loss or a lower loss.
6. Group reservations (20 or more guests) with a pre-ordered menu
Once a menu has been pre-ordered, table reservations as described in section 1 may be cancelled, or the most recently stated number of guests reduced, free of charge up to 5 working days before the day of the reservation.
For cancellations or reductions made less than 5 working days before the day of the reservation, or if guests do not show up, we will charge the agreed food revenue plus the expected drinks revenue of at least a further €25 per person. You remain entitled to prove that we have suffered no loss or a lower loss.
